Returns

We take immense pride in the quality of our decorated products and want you to be completely satisfied with your purchase. If for any reason you are not 100% satisfied, we’re here to make it right. Please review the details of our returns policy below.

 

Eligibility for Returns

• Items must be returned within 3 days of receipt.
• The product must be unused, unwashed, and in its original condition unless the issue is related to defects in workmanship or errors on our part.
• Custom decorated items with design errors (e.g., incorrect placement, colors, or spelling) due to our mistake are fully eligible for return or replacement.

 

Non-Returnable Items

Products with errors caused by incorrect details provided by the customer (e.g., submitted artwork or specifications) are not eligible for return. Please double-check your designs and instructions prior to finalizing your order.

 

Resolution Options

For approved returns, we offer the following options:

• Replacement: A corrected version of your order will be printed/embroidered and sent to you at no additional cost.
• Refund: A full refund will be issued to your original payment method.
• • For minor issues, we may also offer a partial refund or credit toward future purchases.

 

Return Process

1. Contact your customer service representative to initiate the return process.
2. Provide your order details and a clear description of the issue, along with photos if possible.
3. Once your return is approved, we will guide you through the next steps, including shipping instructions if a return of the product is necessary.

 

Our promise to you is simple: your satisfaction is our priority. If you’re not happy, we’ll work to resolve the issue promptly and fairly. Thank you for trusting us with your custom decorated items!