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Return Policy


 

Returns

We take immense pride in the quality of our decorated products and want you to be completely satisfied with your purchase. If for any reason you are not 100% satisfied, we’re here to make it right. Please review the details of our returns policy below.

 

Eligibility for Returns

  • Items must be returned within 3 days of receipt.
  • The product must be unused, unwashed, and in its original condition unless the issue is related to defects in workmanship or errors on our part.
  • Custom decorated items with design errors (e.g., incorrect placement, colors, or spelling) due to our mistake are fully eligible for return or replacement.

 

Non-Returnable Items

Products with errors caused by incorrect details provided by the customer (e.g., submitted artwork or specifications) are not eligible for return. Please double-check your designs and instructions prior to finalizing your order.

 

Resolution Options

For approved returns, we offer the following options:

  • Replacement: A corrected version of your order will be printed/embroidered and sent to you at no additional cost.
  • Refund: A full refund will be issued to your original payment method.
  • • For minor issues, we may also offer a partial refund or credit toward future purchases.

 

Return Process

  1. Contact your customer service representative to initiate the return process.
  2. Provide your order details and a clear description of the issue, along with photos if possible.
  3. Once your return is approved, we will guide you through the next steps, including shipping instructions if a return of the product is necessary.

 

Our promise to you is simple: your satisfaction is our priority. If you’re not happy, we’ll work to resolve the issue promptly and fairly. Thank you for trusting us with your custom decorated items!

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